Frequently Asked Questions
As a local supplier we pride ourselves in offering excellent customer service. With this website we hope to take the hassle out of sourcing tyres on line.
By giving you access to our booking system you can select from a vast range of branded tyres that can be fitted at a date convenient to you, all without the worry of paying on line.
If you have any concerns about the booking process then please check the frequently asked questions below to find a relevant answer or contact us on 01244 390079.
I've entered my vehicle registration number and the tyre size shown is not the one fitted to my vehicle?
Our tyre size data is provided by matching DVLA data to tyre size data from the SMMT (Society of Motor Manufacturers and Traders) to identify the tyres fitted to your vehicle as original equipment. Sometimes cars are fitted with upgraded wheels/tyres so we recommend that you always take a moment to double-check the tyre size actually fitted to your car before making a booking.
I've entered my vehicle registration number and my car doesn't come up?
Double check that you've entered the correct details e.g. entering letter O in place of a zero. Whilst we do have data for many Light Commercial Vehicles we can’t always guarantee this. Unfortunately we do not currently offer motorcycle tyres, but there are other specialist fitting centres that can. Also, if you have recently transferred a personalised number plate it can take the DVLA a few weeks to update their database.
If your vehicle's details are substantially incorrect you should contact the DVLA.
Alternatively simply enter your tyre size e.g. 205 55 16 and speed rating for a full list of available tyres.
I'm not sure how to read my tyre size from my tyre?
Please see the diagram below or if you have any further questions, please call us on 01244 390079 or drop in as we are local.
I've ordered the wrong tyre size by mistake what do I do?
Whilst we will do our best to help, it is your responsibility to check that the tyre size you have selected for fitting to your vehicle is correct. If you are concerned about this you should contact us as soon as possible on 01244 390079.
If you forget what tyre you’ve booked you can always check your confirmation email or call us on 01244 390079 and we’ll quickly check our records for your booking details.
Do the prices quoted include fitting?
Our prices are for fully fitted tyres and include a new valve, wheel balancing and casing disposal.
I've made a booking for fitting, but have not received an e-mail confirmation?
Please check that your spam filter hasn’t caught the email and then you can always contact us on 01244 390079 and we will e-mail a copy of your confirmation to you.
Can I amend my booking?
If you want to amend your booking please notify us as soon as possible by telephone on 01244 390079.
Can I get my tyres fitted earlier?
We always try to offer a fast and responsive service, which is why we have developed this on line booking system. However, if you require a fitting date sooner than the dates offered on the site, call on 01244 390079 and we’ll do our best to bring your booking date forward if stock is available.
When do I pay for my tyres?
This website allows you to select tyres for your vehicle and then book a convenient time for fitting. You only have to make a payment to us at the fitting centre when you are completely happy.
Can I get additional work, such as wheel alignment, when I get my tyres fitted?
We provide a number of related services. All you have to do is add your service requirement to the comment box when submitting your booking. You can also use the link on your confirmation email.
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What our customers think
“Called up with an emergency flat tyre. The guys sourced me one and got it up to the garage by the afternoon! Couldn’t have been more helpful and would recommend anyone wanting help with their car to check JS Motors! ”
“I booked my car in for an MOT in July 2017. I had bought the car from a small dealer who had MOT'd it the year before, with 'no advisories'. Gary called me through and showed me the potentially life-threatening faults on the car, and was visibly angry that I had been duped, putting mine and my young daughter's lives at risk. He spent considerable time with me not only on that day, but also shortly afterwards when I had found a replacement car. He said to tell him before buying and he would research the MOT history for me. This, he did. Since then, my trust has been entirely with JS Motors. My 'new' car has had minimal repairs carried out by Gary and his team; one such repair only required a tightening of a nut and a replacement bulb. I was charged a nominal fee for this, as they operate on an entirely honest basis. Their honesty is second to none that I have ever encountered. They are friendly, lots of fun, very efficient, and 100% trustworthy. I won't go anywhere else! *Customer advisory - they like cakes!* :-D”
“Visit this garage with confidence. Gary and his team do an excellent job an are very friendly and helpful. Highly recommended.”